Which regions in Lebanon do we cover?

We deliver across Lebanon daily, excluding major holidays. Plan your special moments with us for timely gift delivery. For holiday schedules, contact our support team.

If I place an order today, when will it be delivered?

When ordering from GiftsToLebanon.com, you'll have the option to choose your desired delivery date. For same-day delivery, ensure your order is placed before 1:00 PM Beirut time.

Additionally, we provide a Standard Shipping option (3-6 working days) available for all items eligible for courier delivery, at a flat rate of 5 USD.

What are the delivery fees?

Our delivery fees are tailored to accommodate your needs and preferences, ensuring that your gifts reach their destination in Lebanon seamlessly and efficiently. At GiftsToLebanon.com, we offer two distinct shipping methods, each designed to provide flexibility and convenience for your gifting experience.

1. Standard Shipping (3-6 Working Days): Enjoy a flat rate of $5 USD for delivery across all Lebanon. This cost-effective option covers a wide range of gifts, making it ideal for sending non-perishable items. However, please note that standard shipping is not suitable for perishable items such as flowers, cakes, and balloons. These items require special care to ensure they arrive in perfect condition, and therefore are nor handled by our third-party shipping agents. If your order includes any perishable items, the standard shipping option will be unavailable at checkout to maintain the freshness and quality of your gift.

2. Specified Express Delivery Date Method: For those special occasions when timing is everything, our express delivery method starts at $7 USD for the Greater Beirut area, with fees varying by region. This premium service is managed directly by us, ensuring that all items, including perishable goods, are delivered on your specified date. It's the perfect choice for ensuring that your gift arrives exactly when you want it to, fresh and ready to bring joy to your loved ones.

Choose the shipping method that best suits your needs, and rest assured that GiftsToLebanon.com is committed to delivering your sentiments with care and precision. Whether it's a birthday, an anniversary, or just because, we're here to help you bridge the distance with thoughtful and loving gifts.

Is the item delivered similar to what is displayed online?

Most of the items placed on our website are designed and photographed in our workshop. We have a special team of designers who will make sure the selected item looks exactly like the image of the item on our website. In few words, what you see is what you get. 

Variations in flower arrangements may occur due to the unavailability of specific flower types, leading to substitutions with comparable flowers or slight color differences.

Additionally, we reserve the right to replace items with similar ones of equal value if they are unavailable or out of season. For detailed information, please review our substitution policy in the Terms and Conditions section.

Do we deliver to working address or public addresses like restaurants, hospitals, workplaces etc.?

We offer delivery of our items to any location you choose within Lebanon, including residential homes, workplaces, hospital rooms, banks, and corporate offices nationwide. Additionally, we can facilitate deliveries to public venues like restaurants for special occasions like surprise parties, at precise times. Our team is dedicated to executing your surprise deliveries creatively and memorably.

What if I don't have the exact address. How will you know where to deliver?

During the order process, you'll provide the recipient's phone or mobile number. Our team will reach out to inform them of an incoming delivery without spoiling the surprise, ensuring we gather address details discreetly.

Please be aware that, in certain instances, we may need to reveal the sender's information if the recipient insists, often due to safety concerns and suspicions that are common in the region. Our experience has shown this precaution is sometimes necessary.

How to place a special order with GiftsToLebanon.com?

Should you be searching for an item not listed on our site, we provide concierge services for an additional fee. Please contact us via email at [email protected] or send a WhatsApp message to +9613999473 at least 48 hours before the desired delivery date. We are committed to offering exemplary service by delivering any product you require, even those beyond our current selection.

Is my online payment safe?

Absolutely. We assure you that every online transaction made with us is 100% secure. Your payments are processed through an international gateway, providing you with a selection of safe payment methods. This includes modern options like Apple Pay and Google Pay, as well as traditional ones such as Link, Visa, and Mastercard. Your financial security and peace of mind are our top priorities.

What are the same day shipping cut-off times?

For orders of in-stock items placed before 1:00 PM Beirut Time, we offer same-day shipping using the Specified Express Delivery Date method. Deliveries are made between 9:30 AM and 7:00 PM.

For orders opting for the Standard Shipping method (3-6 working days), the recipient will be contacted by our third-party delivery agents to arrange a convenient delivery schedule.

How to track your order?

After your order is confirmed, you'll receive an email detailing your order. Upon delivery, we'll send a confirmation email to inform you that your order has been successfully delivered. If you wish to inquire about your order's status in the meantime, please feel free to contact us via online chat or WhatsApp us at +9613999473 your full name and order reference number.

How to know if your order is delivered?

Once your order is delivered, we immediately send you a delivery confirmation email you set while placing the order.

For any question or help you need, do not hesitate to contact our Customer Service at +961399473. You can also send us an email to [email protected]

How is my privacy protected?

GiftsToLebanon.com respects and is committed to protecting your privacy. To read more, check out our privacy policy.